Federal Customer Service Enhancement Act of 2008
Sponsor: Henry Cuellar (D-TX)
Federal Customer Service Enhancement Act of 2008 - Requires the Director of the Office of Management and Budget (OMB) to prescribe guidance that establishes best practices to: (1) ensure that federal agencies are providing high quality customer service; and (2) monitor customer service quality at federal agencies. Requires customer service standards to take into account: (1) existing agency standards; (2) information collected from agency customers; and (3) approaches for government-wide citizen contact actions described in the Citizens Service Levels Interagency Committee Report by the General Services Administration (GSA) or any subsequent report. Requires the Director to: (1) prescribe guidance governing the implementation or updating of customer service standards and performance measures of agencies using such best practices and any specific customer service related principles applicable to individual agencies; and (2) issue an annual report on the success of agencies in meeting the standards for each of the five years after the date of enactment.
Government Operations and Politics Topic assigned by the Congressional Research Service.
Who won, and how much of the country was behind them
The dotted gap is 11.6% of U.S. adults whose member did not vote, voted “present,” or whose seat was vacant.
| Side | Outcome | Votes | Share of U.S. adults |
|---|---|---|---|
| Yea | Won | 383 | 88.4% |
| Nay | Lost | 0 | 0.0% |
| Not represented on this question | No position taken | 0 | 11.6% |